Brisbane Domestic – Airport Terminal

Brisbane International Airport (07) 3406 3000

Brisbane Domestic Terminal (07) 3406 3000

Changing Places Bathrooms

Both terminals have dedicated ‘Changing Places’ bathroom facilities. These facilities provide additional space for people with profound disabilities and their carers to use the amenities more comfortably. Changing Places Bathrooms are located:

Level 1 Domestic Terminal. (Near Qantas Baggage claim area)

Level 4, Check In, Qantas Area near Flight Centre Store

Accessibility Journey Planner

https://www.bne.com.au/sites/default/files/docs/Brisbane-Airport-Accessibility-Journey-Planner.pdf

Accessible Parking

Domestic Terminal
Multi-level Car Parks P1 (Levels 2-9)
and P2 (Levels 1-6)

International Terminal
Multi-level Car Park (Levels 1-5)

International Car Park – 94M
P1 Domestic Car Park – 164M
P2 Domestic Car Park – 250M

If I need to be escorted into the terminal, where does my driver park?

We offer short-term parking solutions for this very instance -for drivers to escort passengers with accessibility needs into the terminal.

Domestic Terminal: Passenger Departures Pick-up Road and Taxi Road

At the Domestic Terminal there are six (6) accessible spaces on the Passenger pick-up and
drop-off road.
Vehicles with a valid Disability Parking Permit can park their car for up to 30 minutes in these
spaces and assist passengers to and from the terminal. If you don’t have a valid Disability Parking
Permit, you can identify yourself to a Kerbside Officer, who has the discretionary capability to allow
people without a valid permit to utilise these spaces.
There are also two (2) spaces located closer to the terminal entrance on the Taxi drop-off road.
If you require use of one of these spaces, please call our reception 07 3406 3261 between
8:00am to 3:45pm Monday to Friday. Please note, you’ll need to provide at least 24 hours notice
to book this space.

Domestic Terminal: Short-term Parking

Another option is to park in the short-term parking in the P1 multi-level car park. There are
accessible parking spaces available close to the lifts, and access to the terminal is undercover
across the Skywalk.

What time do I need to arrive at the airport?

International Flights

Generally speaking, check-in counters for
international flights open 3 hours prior to
departure. If you want to be sure, please
check with your airline directly.

Domestic Flights

Most check-in counters for domestic flights
open 1.5 hours prior to departure.

What should I do if I need help moving through the terminal?

Some airlines may not allow your personal wheelchair to be used for security and safety reasons,
and may require you to use an airline wheelchair instead. We recommend contacting your airline well
in advance of your travel to clarify the situation and arrange an airline wheelchair where required.

Assistance Animal Facilities

Special toilet and watering facilities for assistance animals are available in both our terminals.
You’ll find them:

• Domestic Terminal – on Level 2 in the central terminal area (near Gate 25),
after security screening.
• International Terminal – on Level 3 in the departures area, after security screening and
passport control.

What services and facilities are offered by Brisbane Airport?

Named Australia’s most inclusive airport, we’re proud to offer a number of accessible services and facilities at both terminals.

Assisted listening systems and hearing loops

You can find a number of hearing loops throughout the terminal. Look for the location maps which
are displayed throughout the terminals.
Brisbane Airport Ambassadors
Our Brisbane Airport Ambassadors are volunteers who work across both terminals answering
passengers questions.
You’ll find the Airport Ambassadors roaming the International Terminal and at the Visitor Information
Desk of the Domestic Terminal. Look out for the people wearing blue shirts with a yellow ‘i’
information icon.

Hidden Disabilities Program

If you or someone you are travelling with has a hidden disability, you can request a hidden disabilities
lanyard and information card.
Wearing the lanyard or showing the card when you are at the airport is a way for
you to indicate to staff that you may need a little extra guidance or time the
navigate the airport processes.
To find out more about the Hidden Disabilities Program,
or to request a Hidden Disabilities pack, please visit:
www.bne.com.au/hiddendisabilities

Information Signs and Boards

All directory boards throughout Brisbane Airport incorporate tactile and Braille features.
Flight information screens are displayed in all public locations in the airport precinct. Importantly, the
information displayed on the screens is supplemented by public address announcements to ensure
you know when your flight has been called.