Our customer service desk is conveniently located near The Coffee Club on Level 1, where the friendly staff can assist you with store directions, lost property, equipment hire and gift vouchers.

Parents Rooms have been provided for parents and guardians to take care of their children while shopping at the centre. They are located on Level 1 near Mama’s Wok, Level 3 Travelex, Level 3 in Food on 3 and Level 3 near Converse

To ensure your shopping experience is comfortable, Macarthur Square offers customers complimentary wheelchair and motorised scooter hire. On pick-up you will need to provide proof of identification in the form of a valid photo ID. Bookings can be made by contacting the Customer Service Desk on (02) 4626 1466.

Macarthur Square has delivered the first accredited Changing Places facility in South West Sydney shopping centre, located Level 3, near Rebel Sports. The facility features; height-adjustable adult-sized change table, ceiling hoist (up to 180kg weight limit, own sling required), continence disposal bins, large basin, alert button for emergencies, space for two carers & MLAK key access with automatic door. For any further assistance, please contact our Customer Service Desk on 02 4626 1466.

When visiting the centre with your children we offer kiddy cruisers to make your shopping visit even easier. Kiddy cruisers can be found at our Customer Service Desk, for a nominal fee.