Westfield Helensvale – your one-stop hub for shopping, fun & relaxation. Shop the range of fashion, entertainment, dining & wellbeing or check out great events.


To ensure all the customers can navigate around the centre with ease they offer the following services to assist with accessibility.

Mobility hire
For mobility-impaired customers, they offer complimentary wheelchairs and power shoppers. You can hire a mobility vehicle or wheelchair for 3 hours from the concierge desk located outside of ALDI.

To hire a mobility vehicle, you will need proof of identification, which should be either a valid passport, driver’s license or proof of age card. On presentation of these, you’ll be asked to fill out a hire agreement form. Once that’s done, you’re ready to go.

The wheelchairs and power shoppers are in high demand, and are therefore subject to availability. Please call the conceirge desk to book your mobility equipment in advance to guarantee availability.

Disability parking
They offer free parking to customers that hold a disability permit. Please register your disability permit at the concierge desk and a member of our friendly team will register you to receive the complimentary validation each time you shop.

Once registered, simply take your parking ticket to the concierge desk, and they will validate your ticket.

To find the best parking for mobility-impaired customers please call the concierge team to discuss which of the carparks will best suit your needs on your next visit.

Accessible amenities
At Westfield Helensvale all our restrooms have a wheelchair accessible toilet. On Level 2 past Centre Management and down the corridor there is an accessible toilet with an adult change-table.

Concierge desk
The friendly concierge team are available to help you with directions, store information, lost property, transport, parking information and more.


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